Refund and Returns Policy

At CanalPro.shop, we want to ensure that you are completely satisfied with our IPTV subscription services. This Refund and Returns Policy explains our terms for refunds, the 6-hour free trial, and our 7-day money-back guarantee.

1. Free Trial

We offer a 6-hour free trial to all new users. This trial allows you to test our IPTV service and determine if it meets your expectations before committing to a paid subscription. During the free trial period:

  • You will have access to a selection of our channels and content.
  • You will not be charged during the free trial period.
  • After the 6-hour free trial ends, you will be automatically subscribed to a paid plan unless you cancel before the trial expires.

2. Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscribers. If, within 7 days of purchasing a subscription, you are not satisfied with our service, you can request a full refund. The following conditions apply:

  • Eligibility : To be eligible for a refund, your request must be made within 7 days of the initial subscription date.
  • Refund Process : To initiate a refund, please contact our customer support team at [Insert contact email]. Provide your account details, and we will process your request within 5 business days.
  • Refund Method : Refunds will be issued via the same payment method used for the original subscription.
  • Non-Refundable Circumstances : Refund requests will not be accepted if you have exceeded the 7-day period, or if you have already used the full service after the free trial.

3. Subscription Renewals

Our subscriptions automatically renew at the end of the subscription period. You will receive a notification before any renewal takes place. If you wish to cancel your subscription before renewal, you must do so before the renewal date to avoid being charged for the next billing cycle.

4. Cancellations

If you wish to cancel your subscription, you can do so at any time via your account settings or by contacting our support team. Please note:

  • Cancellation requests must be submitted before the renewal date to avoid being charged for the upcoming period.
  • You will retain access to your subscription until the end of the current billing cycle, but no further charges will be made after cancellation.

5. Technical Issues

If you experience technical issues that prevent you from accessing the service, we encourage you to contact our support team. If the issue cannot be resolved within a reasonable timeframe, we may offer a refund or extend your subscription as appropriate.

6. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a refund or cancellation, please contact us at:

We are committed to ensuring that your experience with CanalPro.shop is satisfactory, and we will do our best to resolve any